Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we can't. We are an independent information site, not a bookmaker, so we can't see or change anyone's betting account.
Who you are contacting
Betting Not On Gamstop publishes research-based guides and reviews about betting sites that operate outside GAMSTOP, written for UK readers. We don't take bets, hold funds or run any betting service. If your question is about a balance, a bet or a withdrawal, the right place to start is the operator concerned (see below).
Use the contact route shown in the site header or footer to reach us. We haven't published a named inbox or phone line on this page, so please use whichever channel the site currently displays rather than any address you find elsewhere.
What we can help with
- Corrections: if a bonus term, payment method or other detail looks out of date, tell us. Offers change often, and our information carries a fact-check date for that reason.
- Questions about our guides: for example, how we explain wagering requirements, withdrawal checks or the difference between GB regulation and overseas licences.
- Suggestions: topics, sports markets or comparisons you'd like covered. If you're interested in casino-style products instead, see our page on non GamStop casinos.
- Business or editorial enquiries: tell us who you are and what you propose. Commercial relationships don't decide rankings, and commission does not buy position.
What to include in your message
- The page and the statement you are asking about.
- What you believe is wrong or unclear, and the source if you have one, such as the operator's current terms.
- The date you saw it, as terms can change quickly.
Please don't send passwords, card numbers or identity documents. We never need them.
What we can't do
We can't resolve disputes with a bookmaker, recover money, or reverse a decision about a bonus, account closure or delayed withdrawal. We also can't confirm whether a particular account will be approved. Our listings are editorial research and operator advertising, not a guarantee of how any site will treat you.
If you have a problem with a betting site
Take these steps in order:
- Contact the operator's customer support and keep a record of what you send and receive.
- Use the operator's formal complaints procedure if support doesn't resolve it. Check its terms for time limits.
- Look at who licenses the operator. Sites licensed by the UK Gambling Commission must offer routes to an approved dispute-resolution service. Many sites outside GAMSTOP hold overseas licences, where protections and routes to redress can be weaker or harder to use.
Keep in mind that the UK Gambling Commission regulates gambling in Great Britain, not necessarily the whole UK, and a site accepting British customers is not the same as being authorised to serve them.
Support if gambling is causing harm
If betting is affecting your finances, relationships or wellbeing, free, confidential help is available. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. You can also register with GAMSTOP to self-exclude from licensed GB sites, and use deposit and loss limits or gambling blocking software on your devices. Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to gamble.
What to expect from us
A real person reads what you send. We can't promise a reply time, but we aim to respond to factual corrections first, because they help every reader. Verified corrections are reflected in our guides, and nothing you send changes a ranking in return for payment or favour.